Privacy Policy

Last Updated: March 19, 2025

This privacy policy describes how UK PULIXX (the "Site", "we", "us", or "our") collects, uses, and shares your personal data when you visit PULIXX-uk.com (the "Site"), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices, or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last Updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Data

To provide the Services, we collect information as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data Do We Collect?

The type of personal data we receive about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information you submit directly to us through our Services may include:

• Contact details – including your name, address, phone number, and email address.

• Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information – including your username, password, security questions, and other information used for account security.

• Customer support information – including information you include in your communications with us, such as when you send a message through the Services.

For some features of the Services, you may be required to provide us with certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information Received from Third Parties

Finally, we may receive information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to fulfill our contract with you.

• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. See also the section below on third-party websites and links.

How We Use Your Personal Data

• Provision of Products and Services. We use your personal data to provide the Services to you and fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account.

• Marketing and Advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and advertising messages by email, SMS, or mail, and displaying advertisements for products or services to you. This includes, where applicable, using your personal data to better tailor the Services and advertising on our Site and other websites.

• Security and Fraud Prevention. We use your personal data to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with third parties. If you believe your account has been compromised, please contact us immediately.

• Communication with You and Service Improvement. We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with the operation of our store via Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including storing your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the Services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through the browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain features and general functionality, not to work properly or no longer be available. Additionally, blocking cookies will not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for contract fulfillment, legitimate purposes, and for other reasons subject to this privacy policy. These circumstances may include:

• with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).

• with business and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy policies.

• when you instruct, request, or otherwise consent to us sharing certain information with third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.

• with our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.

• in connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose that we share the following categories of personal data and sensitive personal data about users for the purposes described above in "How We Collect and Use Your Personal Data" and "How We Share Personal Data".

Without your consent, or for the purpose of drawing inferences about your personal data, we do not use or disclose it.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide on public or semi-public places, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without restriction as to use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details provided below and request deletion of that data.

As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only under certain circumstances. In certain cases, we may deny your request as permitted by law.

• Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.

• Right to Deletion: You may have the right to request deletion of the personal data we hold about you.

• Right to Correction: You may have the right to request correction of inaccurate personal data we hold about you.

• Right to Portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, request the transfer of that data to third parties.

• Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal data.

• Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.

• Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do this by responding directly to our denial.

• Managing Communication Settings: We may send you marketing emails and you may opt out of receiving these emails at any time using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-marketing emails, such as those about your account or your orders.

You may exercise these rights as indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to the request. Under applicable laws, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details provided below, or submit your complaint to your local data protection authority. For the EEA, you can find a list of relevant data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data will also be processed by employees and external service providers and partners in those countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts of the competent UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this privacy policy, or wish to exercise any of your rights, please call us or send us an email at: support@pulixx.com

Under applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.